Gremada Industries and its business units strive to ensure that its customers, suppliers, and other business partners are delighted by their interaction with its teams. This relentless pursuit of quality and customer service is grounded in the following fundamental principles and business practices.
Gremada Business System™
The Gremada Business System™ (GBS) is a comprehensive collection of standard procedures, policies, and business rules that describes our culture, enhances performance, and promotes continuous improvement. Designed to assure maximum efficiency and superior quality, the Gremada Business System™ covers all aspects of our businesses and meets or exceeds applicable industry standards such as ISO 9000. The GBS is delivered to business units via state-of-the-art technology, ensuring our employees have ready access to information that facilitates excellence.
ISO Certification
Gremada Industries values the ISO disciplines and promotes operating company certification where applicable.
Balanced Scorecards
Balanced scorecards are used to periodically review operating company quality. These reports measure key metrics in the areas of business planning, customer service, operational excellence, and employee development. Consistent with ISO disciplines, corrective actions are implemented when a business deviates from planned performance in any area.
Operating Reviews
The Gremada executive team performs an in-depth review of each operating company on a quarterly basis. These reviews typically take a full day to complete and cover past, projected, and strategic quality measures.
The Gremada Industries Code of Conduct ensures that employee, officer, and director conduct is consistent with the Company’s responsibilities to its shareholders, customers, suppliers, employees, business partners, and follows all applicable laws and regulations.
All officers, directors, and employees are required to authorize a detailed code of conduct which, at a summary level, obligates them to perform the following:
